Client Guidebook
The first week at Hollick Institute comes with a lot of new information, so this guidebook lays out what to expect: how your days are structured, how phone and visitor policies differ by program, how to work with your case manager, and the ways your family stays connected.
Client Guidebook, The Details
Your first morning at Hollick Institute starts with a schedule handed to you at check-in, and knowing what fills those hours makes the change easier to handle. Days are built around a rhythm of group sessions, individual work, meals, and time set aside for rest, so you always know what comes next.
Phone and visitor rules are not one-size-fits-all. They depend on which program you are in and where you are in your stay. When you arrive, your case manager will walk you through:
- When and how you can use your phone
- Visiting days and who can come
- What items you can keep with you
Your case manager is your main point of contact. They coordinate your treatment plan, answer questions as they come up, and help sort out anything that feels unclear.
Families stay connected through scheduled updates, family sessions, and phone check-ins where your program allows it. If you are the one waiting at home, ask your case manager how to reach the team and what you can expect to hear along the way.
Help Is One Call Away
You can call (866) 621-5043 right now and reach a real person, any hour, any day. The call is free, confidential, and puts you under no obligation. Tell us what is going on, get a fast answer on what your insurance covers, and ask whatever you need. Want to write instead? Send us a message.
Your information is secure & protected by HIPAA.
